Terms of Service & Privacy Policy & SLA | Legal

This Terms of Service was last updated on June 28, 2026.

1. Agreement to Terms

By accessing or using the hosting services, software, website, and technical facilities provided by ElysianNodes (referred to as "ElysianNodes", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use our services.

2. Eligibility and Account Creation

To register for an account and deploy virtual hosting instances, you must be at least 13 years of age. If you are under 18 years of age, you represent and warrant that you have obtained explicit consent from a parent or legal guardian to create an account and access our services.

You agree to provide true, accurate, current, and complete registration information (such as name and email address) during account sign-up. Maintaining the security and confidentiality of your account credentials is your sole responsibility. You are fully liable for all activities that occur under your account.

3. Acceptable Use Policy (AUP)

By utilizing our servers and infrastructure, you agree to comply with this Acceptable Use Policy. You are strictly prohibited from using our services for:

Illegal Activities: Hosting, posting, or distributing illegal, harmful, or copyright-infringing content, or engaging in actions that violate Finnish, EU, or international laws.
Resource Abuse & Misconfiguration: Configuring instances in a manner that degrades service quality for other tenants, or utilizing free tier resources in an abusive manner (e.g. running scripts to bypass automatic shutdown limitations).
Malicious Code: Storing, deploying, or transmitting malware, spyware, viruses, ransomware, botnets, or carrying out unauthorized scanning, port checking, or network probing.
Sybil Attacks & Multi-Accounts: Creating multiple alternative accounts ("alts") to bypass the allocations and constraints of the free service tiers.
Denial of Service: Participating in or launching DDoS attacks, mining cryptocurrency, or running automated load testing without prior written authorization.

4. Resource Allocations and Monitoring

ElysianNodes continuously monitors system metrics (CPU, RAM, network socket states) to maintain server health and resource equality. Under our free tiers, resource thresholds are strictly enforced:

Free servers exceeding 25% CPU utilization for a continuous duration of 15 minutes are subject to automated suspension/shutdown.
Suspended instances can be manually rebooted immediately; however, persistent resource violations will result in account review and potential permanent termination of the instance.

5. Service Uptime and Limitation of Liability

While ElysianNodes strives to deliver enterprise-grade performance and high availability, our services are provided on an "as is" and "as available" basis without warranties of any kind. To the maximum extent permitted by applicable law, ElysianNodes shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from:

Loss of data, files, databases, or configuration parameters.
System downtime, network latency, connection failures, or service interruptions.
Malicious intrusions or security breaches on your deployed software instances.

Backup Disclaimer: Automated backup systems are not provisioned on free tier accounts. You are solely responsible for exporting and securing regular copies of your files, application configurations, and database nodes.

6. Termination of Service

We reserve the right, in our sole discretion and without prior notice, to suspend, restrict, or permanently terminate your access to ElysianNodes services if you breach these terms or engage in behavior deemed detrimental to our infrastructure or users.

7. Governing Law and Jurisdiction

These Terms of Service, and any disputes arising out of or related to our services, shall be governed by and construed in accordance with the laws of Finland. You agree that any legal action or proceeding arising under these terms shall be brought exclusively in the courts of Finland.

8. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please reach out to our team at: support@elysiannodes.uk

This Privacy Policy was last updated on June 28, 2026 in compliance with the General Data Protection Regulation (GDPR).

1. Introduction

ElysianNodes ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy details how we collect, process, store, and secure your personal information when you use our website, control panel, billing platform, and hosting infrastructure.

For the purposes of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the Data Controller is Jimi Säteri (jim@elysiannodes.uk).

2. Information We Collect

We only collect personal data that is necessary to provide our hosting services, manage your account, prevent abuse, and comply with legal requirements. This includes:

Registration Details: Your name, username, and email address provided during sign-up.
Billing Information (Paid Tiers): Full name, billing address, zip code, country, and telephone number. (Financial transactions are processed securely by our payment gateway providers, and we do not store full credit card details on our servers).
System and Diagnostic Data: Client IP address, browser type and version, operating system details, access timestamps, and referring pages.
ElysianAI History: Conversation prompts and history submitted to ElysianAI, which are temporarily retained to maintain context and improve chat interactions.

3. Legal Basis for Processing

We process your personal data under the following legal bases recognized by GDPR Article 6:

Performance of a Contract: To manage your service, process orders, and provide active technical support.
Legitimate Interests: To secure our network, monitor resources for abuse, detect fraud, and ensure the stability of shared hosting nodes.
Consent: Where you have given clear consent, such as for receiving newsletter communication or storing specific preferences.
Legal Obligation: To comply with tax, corporate accounting, or law enforcement regulations.

4. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide our services. Specifically:

Account registration profile data is kept until you request the deletion of your account.
Billing and transaction records are preserved for a minimum of 6 years to satisfy Finnish accounting laws.
System connection logs (IP logs) are automatically purged or anonymized after 30 days.

5. Sharing of Data (Third-Party Processors)

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers to help run our business, including:

Payment processors (for processing bank transfers, Stripe, or crypto transactions).
Hosting infrastructure partners (physical datacenter providers where server nodes are situated).
Customer support widgets (such as Crisp chat widgets embedded on our pages).

All third-party partners are vetted to ensure they maintain data protection practices equivalent to GDPR requirements.

6. International Data Transfers

As a Finnish hosting service, your personal data is primarily stored and processed within the European Economic Area (EEA). If any of our technical subprocessors transfer data outside the EEA, we ensure appropriate safeguards are implemented, such as the European Commission's Standard Contractual Clauses (SCCs).

7. Your GDPR Rights

Under the General Data Protection Regulation, you have the following rights regarding your personal data:

Right of Access (Art. 15): You can request a copy of the personal data we hold about you.
Right to Rectification (Art. 16): You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure / "Right to be Forgotten" (Art. 17): You can request the deletion of your personal data under certain conditions, provided there is no legal obligation for us to retain it.
Right to Restrict Processing (Art. 18): You can ask us to restrict the processing of your data in specific situations.
Right to Data Portability (Art. 20): You can request your data in a structured, commonly used, and machine-readable format.
Right to Object (Art. 21): You can object to the processing of your data based on legitimate interests.
Right to Withdraw Consent (Art. 7(3)): If we process data based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact our Data Controller at jim@elysiannodes.uk. We will respond to your request within 30 days.

8. Right to Lodge a Complaint

If you believe that our processing of your personal data violates the GDPR, you have the right to lodge a formal complaint with a data protection supervisory authority. In Finland, this is the Office of the Data Protection Ombudsman (Tietosuojavaltuutettu) at tietosuoja.fi.

9. Contact Us

If you have any questions or data requests, please feel free to email our Data Controller: jim@elysiannodes.uk

This Service Level Agreement was last updated on June 28, 2026.

1. Overview

This Service Level Agreement ("SLA") governs the uptime commitments and credits applicable to paid hosting services provided by ElysianNodes ("we", "us", or "our"). This SLA applies exclusively to customers on paid service tiers. Free tier instances are provided on a best-effort basis and are not covered by the uptime guarantees defined herein.

2. Uptime Guarantee

We guarantee a monthly uptime percentage ("Uptime Percentage") of 99.9% for all paid services.

Uptime is measured based on external monitoring probes checking service availability from multiple geographic locations at 5-minute intervals. A service is considered "down" when it is unreachable from all monitoring stations for a continuous period of at least 3 minutes.

3. Compensation

If we fail to meet the guaranteed Uptime Percentage, you may be eligible for compensation. Our primary form of compensation is additional service time added to your billing cycle (e.g. extra days added to your service). The amount of extra time granted depends on the duration and impact of the downtime, and will be communicated to you directly when the incident occurs.

If you prefer a billing credit instead of extra service days, you may request one by contacting support, such requests will be reviewed on a case-by-case basis.

4. Incident Communication

When downtime occurs, we will communicate the expected compensation (extra service days) to you via email or through our status page. You do not need to submit a request, eligible extensions are applied automatically or communicated to you directly. If you believe you were affected and did not receive compensation, please open a support ticket within 7 calendar days of the incident.

5. Exclusions

The uptime guarantee and service credits do not apply to downtime caused by:

Scheduled maintenance, we will provide at least 48 hours' notice via email or our status page for planned maintenance events.
Actions or omissions by you or your authorized users, including resource overuse, misconfiguration, or violation of our Acceptable Use Policy.
Factors outside our reasonable control, including but not limited to: DDoS attacks targeting your service, fiber backbone outages, force majeure events, natural disasters, war, civil unrest, or acts of government authorities.
Third-party software, integrations, or dependencies not managed by us.
Beta, preview, or early-access features explicitly labeled as such.
Free-tier or trial services.

6. Maximum Liability

The total aggregate compensation issued in any billing month shall not exceed the equivalent of 30 days of service time for the affected service. Compensation under this SLA is your sole and exclusive remedy for any failure to meet the uptime guarantee.

7. Status Page

Real-time operational status of our services is available at status.elysiannodes.uk. We recommend subscribing to status notifications to stay informed of any incidents or maintenance windows.

8. Changes to This SLA

We reserve the right to modify this SLA upon 30 days' written notice to affected paid customers. Continued use of our services after the change takes effect constitutes acceptance of the updated SLA.

9. Contact

If you have any questions regarding this SLA, please reach out to us at support@elysiannodes.uk or open a support ticket in our billing area.

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